Returns and Refund Policy

We hope you are delighted with your Layered Lounge purchase. If something is not quite right, this policy explains how to return it.

This policy applies to consumer purchases made through Layered Lounge. It does not affect your statutory rights.

Homeware returns

Most homeware items may be returned when you notify us within 30 calendar days of delivery.

Returned items must be complete, unused and in a resalable condition, with any labels, accessories, instructions and component parts included.

You may inspect an item as you would reasonably be able to in a shop. Please do not use, wash, assemble, alter or damage it while deciding whether to keep it.

We ask that items are returned in their original product packaging and a suitable protective outer box wherever possible. The absence of original packaging does not remove any statutory cancellation right, although you are responsible for taking reasonable care of the item and packaging it safely for return.

Where handling beyond what is reasonably necessary to inspect an item has caused a genuine reduction in its value, we may make a reasonable deduction from the refund. Any deduction will reflect the item’s actual condition and will not be applied automatically.

How to return homeware

Please include your full name, order number and email address inside your parcel so that we can identify your return.

UK mainland DPD return

Eligible UK mainland parcel returns can be made through our DPD returns portal.

A DPD return label costs £9 and covers up to three parcels. The charge will be deducted from your refund.

Each parcel must weigh no more than 30kg and measure no more than 100cm × 70cm × 60cm.

Start a return through our DPD portal:

https://our-returns.dpd.co.uk/LAYERED_LOUNGE

UK mainland home collection

We can arrange a DPD home collection for £15 per booking, covering up to three eligible parcels. The charge will be deducted from your refund.

Please contact our Customer Service team to arrange a collection.

Using your own courier

You may arrange and pay for your own return. Please use a tracked and appropriately insured service, as the parcel remains your responsibility until it reaches us.

Send returns to:

Layered Lounge Ltd
Unit 8, Anamax Industrial Estate
Oxford Road
Gerrards Cross
Buckinghamshire
SL9 7BB
United Kingdom

Returns from outside UK mainland

Our DPD returns service is not available outside UK mainland. Customers in these locations will normally need to arrange and pay for their own return.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

Items that cannot be returned for a change of mind

Where permitted by law, we cannot accept change-of-mind returns of:

• Goods made to a genuinely bespoke specification outside the standard options offered on our website

• Sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken

• Perishable goods or items likely to deteriorate or expire rapidly

• Items that have been inseparably mixed with other goods after delivery

• Gift cards

Any applicable exclusion will be made clear where relevant.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.