1. 1

   Prepare your return

   Place unused items securely in their original packaging. Include a note with your full name, order number and email address so we can identify your return.

2. 2

   Choose your return service

   Use our DPD portal, arrange a home collection with our team or use a courier of your choice.

3. 3

   Receive your refund

   Once your return has been received and inspected, we will refund your original payment method. Please allow up to five working days for processing.

DPD parcels must weigh no more than 30kg and measure no more than 100cm × 70cm × 60cm. The applicable charge will be deducted from your refund.

For a home collection, please contact our Customer Service team and we will arrange a suitable collection date.

Customers outside UK mainland will need to arrange and pay for their own return, as our DPD returns service is not available in these locations.

Returned items must be unused, complete and in a resalable condition, with their original packaging and any labels, accessories or instructions.

• Please take reasonable care when inspecting your purchase.
• Items must not be used, assembled, washed, altered or damaged after delivery.
• Where handling beyond what is reasonably necessary to inspect an item has reduced its value, we may make a reasonable deduction from the refund.

Please include proof of purchase or your order details so we can identify and process your return.

For hygiene or product-safety reasons, we cannot accept change-of-mind returns of sealed items once opened where a legal exception applies. This may include certain bedding, personal-care or consumable products.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

View furniture returns

If something is wrong with your order, please contact us promptly with your order number and photographs of the item and packaging where possible. We will assess the issue and arrange the appropriate repair, replacement or refund in accordance with your statutory rights.

Return costs for confirmed faulty, damaged or incorrect items will be covered by us. This policy does not affect your statutory rights under the Consumer Rights Act 2015.