Returns | Layered Lounge

Returns & Refunds

At Layered Lounge, we hope you are delighted with your purchase. If for any reason you wish to return an item, we are pleased to offer a straightforward returns process, subject to the terms below.

Returns Period

Items may be returned within 30 days of purchase.

For pre-order items, the 30-day period begins from the date of dispatch.

To exercise your right to return, you must notify us within this period.

Condition of Returns

Returned items must be:

Unused
In perfect condition
Complete
Returned in their original packaging

We are unable to accept returns of items that have been used, assembled, washed, altered, or damaged after delivery.

Items returned without original packaging may not be eligible for a full refund.

Proof of Purchase

Please include proof of purchase (your packing slip or order confirmation is sufficient).

If proof of purchase cannot be provided, we reserve the right to offer a gift card or replacement at our discretion.

Refunds

Refunds will be issued to the original payment method.

Once your return has been received and inspected, please allow up to 5 working days for funds to appear in your account.

Original delivery charges are non-refundable unless the item is confirmed faulty.

Return costs are the responsibility of the customer unless otherwise stated.

Gifts

If returning an item received as a gift, we are pleased to issue a Layered Lounge gift card to the value of the returned item.

Refunds can only be processed to the original payment method used at the time of purchase.

Faulty or Damaged Items

In the unlikely event that your item arrives damaged or develops a fault, please contact us within 30 days of receipt at:

info@layeredlounge.com
or via live chat

We will request photographic evidence to assess the issue promptly.

Where a fault is confirmed, we will offer a repair, replacement or refund in line with your statutory rights under the Consumer Rights Act 2015. Return costs for confirmed faulty items will be covered by us.

If an issue arises outside the 30-day period, please contact us and we will review the matter in accordance with your statutory rights.

We kindly ask that all care instructions provided on our product pages are followed to ensure longevity.

How to Make a Return

UK Mainland

We offer a simplified returns service via our partner DPD.

You may generate a returns label (printed or paperless) for £9 (covering up to 3 parcels).

This cost will be deducted from your refund once your return has been processed.

Parcels must weigh no more than 30kgs and be under the following size guidelines: 100cm x 70cm x 60cm

If you do not have access to a printer, Collect+ offers an in-store label printing service. To start the process simply click on the image below:

Alternatively, you may arrange your own courier and return goods to:

Layered Lounge Ltd
Unit 8, Anamax Industrial Estate
Oxford Road
Gerrards Cross
SL9 7BB
United Kingdom

Please ensure your completed Returns Form is included inside your parcel.

Prefer a Home Collection?

For added convenience, we can arrange a dedicated home collection with DPD.

This service is available at £15 per booking (up to three parcels) and will be deducted from your refund once your return has been processed.

Simply contact our team and we will arrange a suitable collection date for you.

Non-UK Mainland

Customers outside UK mainland will need to arrange returns independently, as the DPD portal is not available for these locations.

Furniture Returns

Furniture is delivered via a two-person service who will unpack your item and remove all packaging. We strongly recommend inspecting your item thoroughly before the delivery team departs.

Change of Mind

If you decide to return a furniture item:

You must notify us within 30 days of delivery
A collection service can be arranged at a flat rate of £50, which will be deducted from your refund
Items must be returned in original packaging
Any assembled items must be disassembled and securely re-wrapped prior to collection

We are unable to accept returns of furniture that has been used, marked, or damaged after delivery.

Made-to-Order & Bespoke Furniture

Selected upholstered pieces and certain furniture items are made to order specifically to your chosen specification, including fabric, finish or configuration.

Such items are considered personalised goods under the Consumer Contracts Regulations 2013.

Your Right to Cancel

Under the Consumer Contracts Regulations, bespoke or made-to-order goods are exempt from the standard 14-day cancellation period once production has commenced.

Orders may be cancelled without charge prior to production beginning. Once production has started, we may retain a proportion of the order value to recover costs incurred.

Returns After Delivery

If you wish to return a made-to-order item after delivery:

You must notify us within 14 days of receipt
The item must be unused and in as-new condition
It must be returned in original packaging
A collection charge will apply (quoted at the time of request)

As these items are produced to order and cannot be resold as new, we reserve the right to apply a restocking charge of up to 25% of the purchase price to cover manufacturing, handling and logistics costs.

Any applicable collection and restocking charges will be deducted from your refund.

Faults or Manufacturing Issues

Your statutory rights remain unaffected.

If a made-to-order item arrives damaged or develops a manufacturing fault, we will repair, replace or refund in accordance with the Consumer Rights Act 2015.

Photographic evidence may be requested to assess the issue and determine the appropriate resolution.