Returns Policy
We strive for your utmost satisfaction with your purchase. However, if for any reason you are not satisfied, you may return any item within our specified returns period, subject to the conditions explained on this page.
Returns will be made at your own cost and should be made within 30 days of purchase, unless when you purchased your item it was on a pre-order in which case please contact us and we can still arrange a return.
Please do take a look at our Returns Process, Policy & Frequently Asked Questions below but should you have any further queries you can get in touch with us during office hours via our live chat or email us at info@layeredlounge.com.
How to Make a Return
We have made the process easier for you with special rates for parcels with our partners DHL. You can also now select paperless and/or a collection service from your door should you prefer that convenience.
Should you wish to use your own courier then please return goods to the following address:
Layered Lounge Ltd,Unit 8, Anamax Industrial Estate,
Oxford Rd.,
Gerrards Cross,
SL9 7BB
Please be aware this will only work for UK Mainland. For non UK Mainland customers, returns will need to be arranged independently to the above address.
DHL - Price per parcel £5.00, (paperless option available), Collection £12
Max weight is 20kg, Max dimensions 120cm x 90cm x 60cm. Price is per parcel
Please include the completed Returns Form in your return parcel. Please also note that we do not offer a collections service for returns.
Conditions Of Returns
Condition of Returned Item
Products must be returned complete, in perfect condition, and unused. Items must be unwashed and returned in their original packaging.
Returns Period
Our returns period is 30 days from the purchase date unless your item was a pre-order item in which case the returns period will be 30 days from shipment date.
Refund Process
Refunds will be issued using the original payment method, unless otherwise specified. Please allow 5 business days for the refund to reflect in your account after the return has been processed.
Faulty Goods
In the rare event of receiving faulty goods, a refund or replacement will be offered, irrespective of proof of purchase. Please contact our customer services team within 30 days at info@layeredlounge.com or on the live chat online and we will resolve the matter for you immediately. Returns of faulty goods will be at our expense however we will ask for photographic evidence to be emailed in order to proceed and resolve the matter for you. If a fault develops outside the 30 day returns period please contact us and we will discuss the matter to decide the best way to proceed and resolve. We do ask that you follow product care instructions shown on our individual product pages to ensure the longevity of the item.
Returning Furniture
Our two man service will deliver your furniture item and remove the packaging. Prior to them taking we packaging away we encourage you to inspect the items so ensure you are happy with them. If you change your mind regarding an item of furniture, we can offer a furniture collection service. This will be charged at a flat rate of £50 which can be deducted from the refund you will receive of your item. Please contact the customer services team to arrange a collection. If an item has been assembled we will require you to disassemble it and re-wrap it in the original packaging. We cannot accept the return of items which have been used or damaged since we delivered them.
Frequently Asked Questions
How do I return larger items such as a floor lamp ?
If you wish to return a larger item then please do get in touch with us and we can arrange a collection from your home the price of which can be deducted from your refund.
Can I exchange an item?
At present we do not exchange items unfortunately. You can return the item to us for a full refund and make a new purchase.
Can I return a gift ?
If you are the recipient of a gift from Layered Lounge we can refund you with a Layered Lounge gift card. Cash refunds can only be made to the original credit or debit card on which the gift was purchased. Returns of a gift are still at the cost of the sender.
How do I find my nearest DPD drop off point?
You can find your nearest DPD drop off point by clicking on the link below
What do I do if I cannot find the original packing slip ?
Please do not worry if you cannot locate your original packing slip. Please just include a note in your return parcel with your name and order number on.
Where do I find my returns form ?
Your returns form is located on the back of the packing slip included in the order. Please do fill out the items you are returning and the reason why as it helps us improve our service and offering going forward. Thank you.