Homeware & Smaller Items
Standard Delivery £5.95
Delivery to UK mainland locations within 2-4 working days from order. You will receive a notification once your order has been despatched and our delivery partners will then be in touch with a specific delivery date within a 2 hour window. Delivery is to the ground floor front entrance of the property.
Next Working Day Delivery £9
Next Working Day Delivery to UK Mainland when you purchase before 1pm. We cannot guarantee next day delivery if your order is placed after 1pm but should you desperately need this service we strongly advise getting in touch with us via our chat function since we may be able to accommodate.
Northern Ireland & Isle of Wight £15
Delivery to Northern Ireland within 2-4 working days from order. You will receive a notification once your order has been despatched and our delivery partners will then be in touch with a specific delivery date within a 2 hour window. Delivery is to the ground floor front entrance of the property.
Channel Islands £20
Delivery to the Channel Islands within 2-4 working days from order. You will receive a notification once your order has been despatched and our delivery partners will then be in touch with a specific delivery date within a 2 hour window. Delivery is to the ground floor front entrance of the property.
Scottish Highlands £18
Delivery to the Scottish Highlands within 2-4 working days from order. You will receive a notification once your order has been despatched and our delivery partners will then be in touch with a specific delivery date within a 2 hour window. Delivery is to the ground floor front entrance of the property.
International Delivery
We apologise sincerely but we are still working on our automated International Shipping Policy. Should you wish to purchase from outside of the UK we can provide assistance however so please do contact us for a quote. Any customs duty applicable for imports into your desired shipping country will be at your own expense.
- Delivery will be made by one of our logistics partners, DPD, DHL or Royal Mail
- Your delivery will be made between the hours of 7am - 9pm
- You will receive a text message with the time slot allocated to your delivery upon which you can request to change it if necesary
- Delivery will be to the ground floor of the property
- Should you not be at home the driver will leave a card through the door to rearrange delivery. After 2 failed attempts your parcel will be sent back to us and any request for another delivery attempted will be subject to an additional charge.
Pre-Order Items
When can you expect your order ?
On every product page for a pre-order product we speficify an approximate time of arrival for the item. Your order will be shipped out within 24hrs of the stock arriving with us and we shall have it sent on a next day service.
Why can't you provide an exact date when I order ?
Unfortunately because we design our own products which ar sourced from expert craftspeople around the world we are frequently subject to delays in shipping and at seaports.
As soon as a shipment leaves its point of origin we are provided with an estimated date of arrival and hence we provide an approximate week of arrival to allow to docking and delivery to our warehouse. On occasion this can be delayed by a few days if there is heavy congestion. If your pre-order is due to be delayed by a wek or more we will notify you by email.
What about the other in my order that are in stock?
If your order contains a pre-order item we shall have all items delivered together inn order to reduce the impact on the environment. Should you wish to receive any in stock items sooner however please do contact us and we shall ensure they are sent out within our standard delivery times.
Furniture Items
Delivery £30
Delivered to UK Mainland only within 7-10 working days via our professional furniture logistics partners.
Delivery & Packaging
Our partners will deliver to your ground floor and will not remove packaging.
Returns
Returns of furniture are at your own cost so please do ensure you are happy with your your item before discarding of any packaging as we insist on receiving back the item in its original packaging. We can assist with collections should you need one so please do contact us.
- As soon as you have placed your order we shall organise a delivery with our partners
- They will then be in touch with you directly to arrange a delivery time
- Delivery will be within 7-10 working days of order.
Packaging
Smaller Items
All of our outer box packaging and protective filler is 100% recyclable. Since we have the majority of products produced specifically for us, we are working hard to ensure this is also the case with any inner cartons too. For over 90% of products this is currently the case but on ocasssion we do use some wholesalers for whom we do not have any control over product specific packaging. We are currently working on eliminating any reliance on any suppliers we do not comply with our own environmental considerations and this should be complete by 2026.
Furniture Items
Most furniture items do come packaging in recyclable material apart from a small collection of stone goods which we will be working on alternative solutions for this year. Our marble side tables and coffee tables do come in wooden crates for better protection of the beautiful stone.
Contact us
Call us
Our office hours are Monday-Friday 9am-5pm so call us on 01753 883862
Chat to us
Hit the chat icon in the bottom right hand corner and a customer services representative will help with your enquiry during office hours. For order updates you can use this function still out of hours.
Email us
Email us at info@layeredlounge.com and we will do or best to reply within 12hrs of your enquiry.
