Made to Order Sofa Delivery

Made to order

Your sofa will be made to order in your chosen size, configuration and upholstery fabric. The estimated lead time is approximately 8–10 weeks, although this may vary according to the model, fabric and production schedule.

Once your sofa reaches our warehouse, it will be inspected before delivery is arranged.

Delivery options

Made-to-order sofas are delivered to UK mainland addresses by our specialist furniture delivery partner.

Basic delivery — £40
Delivered to the front door of your property. Packaging is left with you.

Room of Choice — £50
Delivered to your chosen room, up to a maximum of two flights of stairs. Packaging is left with you.

White Glove delivery — £60
Delivered to your chosen room, up to a maximum of two flights of stairs. Your sofa will be unpacked and the packaging removed.

The available service will be confirmed when your delivery is arranged.

Arranging your delivery

When your sofa is ready, our team or specialist delivery partner will contact you to agree a suitable delivery date.

If you are unable to accept delivery when your sofa becomes ready, please contact us within 48 hours of our arrival email. If delivery cannot take place within 7–10 days, an £80 storage surcharge may apply.

Check access before ordering

Please check that your sofa will fit through every gate, doorway, hallway, staircase and lift on the route into your home. Remember to allow additional room for packaging, manoeuvring and turning.

If delivery cannot be completed because access is unsuitable, a rebooking or collection charge may apply.

When your sofa arrives

Please inspect your sofa carefully while the delivery team is present and check that it is the correct model, size, configuration and fabric, with no visible damage.

If you are unsure whether the sofa is right for your home, you may ask the delivery team to leave the packaging with you. If packaging is removed as part of your delivery service, this will not prevent you from requesting a return.

Returns

Eligible sofas ordered from the standard sizes, configurations and fabrics available on our website may be returned when you notify us within 14 calendar days of delivery.

A £100 UK mainland collection charge applies to change-of-mind sofa returns and will normally be deducted from your refund.

The sofa must be complete, clean and undamaged and must not have been used beyond what is reasonably necessary to inspect it. Please stop using the sofa once you have requested a return.

Furniture made outside our standard options—such as custom dimensions, customers’ own fabric, altered proportions or a specially requested finish—cannot usually be returned for a change of mind.

Please read our Furniture Returns Policy for the complete conditions and collection guidance.

Changes and cancellations

Please contact us as soon as possible if you need to change or cancel your order. Once production has started, we may not be able to amend or cancel it.

This does not affect our 14-day made-to-order furniture returns promise after delivery or your statutory rights if the sofa is faulty, damaged, incorrect or not as described.